AI adoption

Rebuild the Process, Not the Output

Agentic Marketingagentic marketingAI marketing agents

Agentic Marketing: What AWS Rebuilt, and What It Cost

AWS chief marketing officer Julia White has described rebuilding her team's workflows around AI agents, reporting that layering AI onto existing processes delivered only 10% to 30% gains while redesigning the processes themselves produced around 5x effectiveness, with localization dropping from up to two weeks to a couple of days and webpage production falling from hours to minutes, and while those company-reported numbers vary between interviews, the useful lessons for other teams are the sequence she followed, the workflows she picked, and the consumer-trust ceiling that caps how much of this you should automate.